Popular questions
Do I have to register to complete the purchase?
No, you don’t have to register on our website to shop.
If you create a personal account you can:
- Keep track of your orders and purchase history
- Request a return and/or exchange
- Manage your personal details
- Contact your Max Mara Stylist
- Add items to your Wishlist
Click here to create a Personal Account.
How can I pay for my order?
We accept the main payment methods, you can find an updated list of these during the purchase.
What are the shipping times?
Orders are delivered within approximately 4-8 working days.
Products are delivered by courier during office hours, Monday to Friday. Shipments and deliveries are not made on public holidays.
Always choose an address where someone can receive the delivery. If you prefer to have your order sent to the office or reception, please also give the name of the contact person.
Does the order include a gift box?
All of your orders will arrive in a box customised with the Max Mara logo, the perfect gift packaging. Max Mara is delighted to offer this packaging free of charge to all customers without any need to select the option at checkout.
Inside the box, you will find your order protected by special tissue paper, the return instructions and a note thanking you for choosing us.
For the festive season or for brand initiatives, the box will be customised with different colours and designs for an even more exclusive experience.
Where can I find a size guide?
Click here to view the Max Mara size guide.
Can I amend my order before it is shipped?
Amendments can be made before the warehouse has processed the order. If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.
What are the shipping costs?
Shipping is always free.
What happens if I'm not at home when the courier comes?
The courier will make another delivery attempt and/or you will receive an automated email in which to reschedule the delivery.
If you do not receive this email or the second delivery attempt is unsuccessful, please contact Customer Service.
Are there addresses to which you can't ship?
We cannot deliver to post office boxes and poste restante. We also cannot ship to the following areas: • Campione d‘Italia, Lake Lugano, Livigno • Azores • Madeira • French overseas departments • Channel Islands • Gibraltar • Canary Islands • Balearic Islands • Andorra • Ceuta • Melilla • Åland Islands • Vatican City • San Marino
How do exchanges work?
We’re sorry, but an exchange cannot be requested online at the moment.
If you need to exchange the size or colour, you can return the products free of charge and make a new purchase.
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