Policy
1. By purchasing this Max Mara Gift Card (hereinafter also referred to as the “Card”) and using it, the Customer accepts the terms and conditions set out herein, which can also be viewed online at maxmara.com/gift-card/policy in their entirety and without reservation.
2. The Gift Card itself is a bearer instrument that is non-refundable and cannot be converted into cash.
3. Max Mara Gift Cards are available in the following formats:
a.A physical Gift Card, available at all Max Mara stores on the list of stores, which can be viewed at maxmara.com/gift-card/stores
b.A Virtual Gift Card available at maxmara.com/gift-card
4. Max Mara Gift Cards can be used at all Max Mara, Weekend Max Mara and Sportmax stores on the list of stores, which can be viewed at maxmara.com/gift-card/stores and at maxmara.com in Italy. Max Mara Gift Cards allow the owner to purchase any product from collections on sale in Max Mara, Weekend Max Mara and Sportmax stores and at the website maxmara.com and sportmax.com in Italy, with the exception of Gift Cards themselves and additional services.
5. The amount loaded onto the Card can be chosen by the Customer (minimum of €50 up to a maximum of €1999,99) and this credit can be spent in several transactions or all at once, both online and offline.
6. The purchase of a Max Mara Gift Card is not subject to VAT, pursuant to art. 2, paragraph 3, letter a) of Presidential Decree 633/1972 and any subsequent amendments.
7. Max Mara Gift Cards can be purchased in Max Mara stores via the forms of payment accepted and at maxmara.com in Italy, but discount vouchers, gift vouchers, gift certificates or other gift cards cannot be used to purchase them.
8. The amount on the Max Mara Gift Card does not accumulate interest and cannot be converted into any form of cash.
9. The Max Mara Gift Card is only valid and usable after it has been activated, once the amount corresponding to the value of the Gift Card selected has been paid, and once it has been issued. Physical Gift Cards present in store are activated when purchased and issued, while Virtual Gift Cards available at maxmara.com are activated after payment has been verified. This will be made official by an email sent to the purchaser and the beneficiary of the Gift Card, if they are present.
10. For Virtual Max Mara Gift Cards purchased at maxmara.com, the company Max Mara s.r.l. shall not be liable in any way for non-receipt and non-activation or for delays in receiving the Virtual Card caused by force majeure or any other issue that is not attributable to Max Mara s.r.l., which includes, but is not limited to: (i) the poor functioning or interruption of lines and/or telecommunication systems; (ii) delays in transmitting information/data or the loss of information/data which may occur as a result of one of the causes given previously in point (i); (iii) the inaccuracy of the Virtual Card recipient’s details supplied by the purchaser of the Card (iv) failed delivery of the Card to the email address specified; (v) the email sent by Max Mara s.r.l being deemed spam or junk mail.
11. Max Mara Gift Cards are valid for 12 months after activation and can be used more than once until the initial value is spent. When the validity period expires, it is not possible to renew the Card or use it to purchase goods and no refund of the remaining amount shall be given in any form.
12. If the total cost of the items desired exceeds the remaining amount on the Card, the difference can be paid using any form of payment accepted in Max Mara, Weekend Max Mara and Sportmax stores (maxmara.com/gift-card/stores) and online at maxmara.com and sportmax.com. The total cost of the items desired can be paid by combining the Gift Card with other forms of payment accepted in participating stores and online.
13. The remaining balance of the Max Mara Gift Card can be checked at any time, up to its expiry date, in any store or at via the dedicated section at maxmara.com: maxmara.com/gift-card/balance.
14. The Max Mara Gift Card does not have a name on it and can be used, irrespective of where it was purchased, by anyone who presents it to purchase goods. The person in possession of the card is the only person responsible for its use and safekeeping. If it is stolen, lost or damaged, the card cannot be replaced or refunded.
15. Max Mara Gift Cards obtained by fraudulent or illegal means will be cancelled and will not be valid for the purchase of goods. In these cases, Max Mara s.r.l. reserves the right, after sufficient checks have been made, to report any fraudulent activity to the relevant authorities.
16. Max Mara Gift Cards cannot be used by the person in possession for advertising purposes or to promote products sold by Max Mara s.r.l., unless otherwise authorised by the company.
17. The Max Mara Gift Card is solely a means of payment and cannot, under any circumstances, be considered an investment tool and/or form of saving.
18. Any complaints regarding the use of a Max Mara Gift Card can be sent via email to customerservice@maxmara.it, or you can call us on +39 05221520069.
19. In order the use the Gift Card, the person in possession of the card must physically present it when required in authorised stores. Only with Virtual Gift Cards can a printed version of the card, received via email, be accepted. The card can also be accepted if displayed on a device that is has been saved to.